At Department 56 Shop, we understand that the holiday season is woven from moments of anticipation, joy, and cherished tradition. We know that the magic begins long before the decorations are unwrapped—it starts with the hopeful wait for a special piece that will complete your festive tableau. That’s why we are deeply committed to ensuring your carefully selected treasures—from our hand-blown glass figurines to our personalized family ornaments—journey to you with care, clarity, and efficiency.

Our delivery process is designed with the collector and discerning decorator in mind. We bridge the gap between global accessibility and the premium, curated experience you deserve, ensuring that no matter where you are, the spirit of the season finds its way home.

Our Shipping Methods & Timelines

To suit your needs, we offer two reliable shipping options, partnering with world-class carriers to ensure your items arrive safely.

🚚 Standard Shipping

Carrier: DHL or FedEx

Cost: A flat fee of $12.95.

Timeline: After a careful 1-2 day order processing period where we meticulously prepare your items, your package will be shipped and typically delivered within 10-15 business days.

Ideal for: Those who desire a balance of speed and value, perfect for ensuring your holiday planning stays on schedule.

🎁 Free Standard Shipping

Carrier: EMS

Cost: FREE on all orders over $50.

Timeline: After the same careful 1-2 day processing, your package will be shipped and typically delivered within 15-25 business days.

Ideal for: Savvy shoppers planning ahead, allowing you to invest more in your holiday magic while we handle the delivery.

Please Note: Our mission is to bring holiday magic worldwide. We proudly ship across the globe! However, due to complex logistics, we are currently unable to deliver to a few remote regions and parts of Asia. The complete list of excluded areas is available at checkout. All delivery times are estimates and may be affected by factors outside our control, such as customs processing.

From Our Hands to Your Home

Every item in our collection—be it a delicate Christmas Snow Globe, an intricate Collectible Building, or a lush Pre-lit Wreath—is selected for its craftsmanship and narrative charm. We treat them with the same reverence during shipping. Each piece is securely packaged, ensuring it arrives ready to become a part of your family’s story.

Easy & Secure Checkout

To make your experience seamless, we accept all major payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Your transaction security is our priority, allowing you to shop with complete confidence.

Our Promise of Satisfaction

Your complete satisfaction is the cornerstone of our tradition. If for any reason an item does not meet your expectations, we offer a straightforward return policy. You may initiate a return within 15 days of receiving your order. Please visit our dedicated Returns & Exchanges page for full details and instructions.

We Are Here For You

Based in Manchester, US, our dedicated team is always ready to assist. If you have any questions about delivery, your order, or finding that perfect piece of holiday magic, please do not hesitate to reach out.

Customer Service Email: [email protected]

Our Home: 200 West Center Street, Manchester, US 06040

Thank you for allowing Department 56 Shop to be a part of your holiday celebrations. We are honored to be your partner in creating moments that spark joy and traditions that last a lifetime.

Where Holiday Magic Becomes a Cherished Tradition.