FAQ

Our collection is carefully curated for the discerning decorator and collector. We specialize in:

• Christmas Candleholders & Figurines (including hand-blown glass pieces)
• Christmas Collectible Buildings & Snow Globes
• Christmas Ornaments (including personalized family ornaments)
• Christmas Wreaths, Garlands & Swags (including pre-lit wreaths)
• Indoor String Lights & Wreath Hangers

Each item is chosen for its exceptional craftsmanship, narrative charm, and ability to become a cherished part of your holiday tradition.

Absolutely. Every piece in our collection is selected for its artistry and durability. We treat each item with reverence, ensuring it meets our high standards for craftsmanship before it journeys to your home. We focus on pieces that tell a story and spark joy for generations.

We proudly ship globally to bring holiday magic worldwide! However, due to complex logistics, we are currently unable to deliver to a few remote regions and parts of Asia. The complete list of excluded areas is shown at checkout.

All orders undergo a careful 1-2 business day processing period before shipping. Then, you have two reliable options:

• Standard Shipping (DHL or FedEx): $12.95 flat fee. Typically delivered within 10-15 business days after shipping.
• Free Standard Shipping (EMS): FREE on all orders over $50. Typically delivered within 15-25 business days after shipping.

Please note: All delivery times are estimates. Final delivery may be affected by factors outside our control, such as customs processing.

We understand the sentimental and monetary value of your holiday treasures. Each item—from delicate snow globes to intricate buildings—is securely and meticulously packaged with protective materials to ensure it arrives at your doorstep in perfect condition, ready to become part of your family’s story.

To ensure a seamless and secure checkout, we accept all major payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Your transaction security is our top priority, allowing you to shop with complete confidence.

Yes. We employ robust security measures to protect your personal and financial data. Our checkout process is designed to be safe and secure, so you can focus on selecting the perfect pieces for your holiday magic.

Your complete satisfaction is the cornerstone of our tradition. If an item does not meet your expectations, you may initiate a return within 15 days of receiving your order. For full details, conditions, and step-by-step instructions, please visit our dedicated Returns & Exchanges page.

We are deeply sorry if this occurs. Please contact our customer service team immediately at [email protected] with your order number and photos of the damaged item and packaging. We will work swiftly to resolve the issue and ensure your holiday spirit remains bright.

Our dedicated team, based in Manchester, US, is always here to help you find that perfect piece of holiday magic or assist with any questions.

Email: [email protected]
Our Home: 200 West Center Street, Manchester, US 06040

We typically respond to all inquiries within 1-2 business days.