Privacy Policy

Effective Date: October 26, 2023

Welcome to the Department 56 Shop at xmascollectible.com. We understand that the holiday treasures you select are more than mere decorations—they are future heirlooms, tangible memories, and the centerpieces of your family’s festive narrative. Just as we meticulously curate each Christmas candleholder, collectible building, and hand-blown glass ornament for its craftsmanship and story, we approach the protection of your personal information with the same dedication to excellence, security, and care.

This Privacy Policy describes how Department 56 Shop (“we,” “us,” or “our”) collects, uses, shares, and safeguards the personal information you provide when you visit our website, make a purchase, or interact with our services. Your trust is the foundation of our tradition, and we are committed to protecting it.

1. Information We Collect

To provide you with a seamless and refined experience, we collect information that you provide directly and through automated technologies:

• Personal Identifiers: Name, billing and shipping address, email address, and telephone number when you create an account or place an order.
• Payment Information: Transaction details when you use Visa, MasterCard, JCB, or PayPal. Please note, we do not store full credit card numbers on our servers; payments are processed through secure, PCI-compliant gateways.
• Order History: Details of the Christmas collectible buildings, figurines, ornaments, snow globes, and other holiday items you purchase.
• Communications: Records of your correspondence with us via email (e.g., [email protected]).
• Technical & Browsing Data: IP address, browser type, device information, pages viewed, and how you navigate our collections (e.g., browsing our Christmas Wreaths or Indoor String Lights sections).

2. How We Use Your Information

We use your information with the reverence we hold for our handcrafted collections, solely to enhance your experience and serve you better:

• To process and fulfill your orders for cherished items, manage your account, and arrange shipping to your home, wherever you may be globally (excluding Asia and certain remote regions).
• To communicate with you about your order status, respond to inquiries, and provide customer support.
• To improve our website, product offerings, and your overall browsing experience.
• To send you, with your consent, information about new collections, seasonal promotions, and holiday traditions we believe may interest you.
• To prevent fraud, enhance security, and comply with legal obligations.

3. Sharing and Disclosure of Information

We treat your personal information as a cherished secret, sharing it only under these specific circumstances:

• Service Providers: We share data with trusted partners who perform services on our behalf, such as payment processing (PayPal, card networks), order fulfillment, shipping carriers, and IT support. These partners are contractually bound to protect your data.
• Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, property, or safety of our business, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We will share your information outside the scope of this policy only with your explicit permission.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your trust is paramount. We implement robust, industry-standard measures to safeguard your information:

• Your data is stored on secure servers located in the United States.
• We use encryption (SSL/TLS) to protect data transmitted during checkout and when accessing your account.
• We adhere to strict internal policies and technical controls to limit access to your personal information to only those employees and partners who need it to perform their duties.
• While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security, as no electronic transmission or storage method is 100% secure.

5. Your Rights and Choices

You have certain rights regarding your personal information, consistent with applicable privacy laws:

• Access and Update: You can review and update your account information by logging into your account on our website.
• Marketing Communications: You may opt-out of receiving promotional emails by following the unsubscribe link in any such email. You will still receive transactional emails related to your orders.
• Data Deletion: You may request the deletion of your personal data, subject to certain legal and contractual obligations we must retain (e.g., for order records).
• Do Not Track: Our website does not currently respond to “Do Not Track” browser signals.

To exercise these rights, please contact us using the information in the “Contact Us” section below.

6. Cookies and Tracking Technologies

Like most refined online shops, we use cookies and similar technologies to provide a seamless browsing experience:

• Essential Cookies: Required for the website to function, such as maintaining items in your shopping cart as you browse from Christmas Ornaments to Garlands & Swags.
• Performance Cookies: Help us understand how visitors interact with our site, allowing us to improve navigation and design.
• Functionality Cookies: Remember your preferences (like language or region) to personalize your visit.

You can control cookie settings through your browser. Disabling cookies may limit your ability to use certain features of our site, such as the checkout process.

7. International Transfers

Our shop is based in the United States, and we serve customers globally (with noted exclusions). By using our site, you acknowledge that your information will be transferred to and processed in the United States, whose data protection laws may differ from those in your country.

8. Children’s Privacy

Our website and collectibles are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this page occasionally.

10. Contact Us